Smartphones have entered the organizations and widely used for work purposes, as more and more organizations are realizing the power of a flexible work environment. In a flexible work environment, employees access organizational data and content on mobile devices from any place on the globe, at any time. This helps employees in striking a balance between their professional and personal life, and it helps companies to establish a seamless communication between the field employees and base office. However, it also leads to the critical security concern for business data, apps, and devices. Thus, to meet these challenges, IT department of the organization needs a Mobile Device Management (MDM) Solution. An MDM solution monitors, secure and controls the mobile devices used by the employees for the work purpose, in the office environment. It allows access to corporate apps, data, and content under assured security.
Organizations very well understand that when there are challenges, there are various solutions as well available in the market. Hence, before selecting any particular solution for their requirements, companies need to do a thorough requirement analysis. After the analysis, prepare a comprehensive report of all their pain points and based on that search for an appropriate solution. This is what is required from the challenges part, but to ensure among various MDM Solutions, there are certain factors which need to be considered before finalizing a solution for your organization.
1. Types of the devices supported
As we are already aware, there are different types of smartphones, tablet and different operating system used by different organizations. For an e.g., some organization deploys Android devices, while some iOS or Windows. Even in Android, some deploy Samsung or LG, hence depending on the operating system and make, organizations first need to figure out which devices and operating systems they would like to deploy for their requirement and in their budget. Based on that they can search for those solutions which provide solutions and support those devices specifically.
2. Security Management
The critical aspect of the selection of any MDM solution is security management. Security management refers to ensuring the safety of the business data, business content and the devices. Since field employees or the regular employees will be accessing the corporate data from any place and any time, proper authentication, passwords, and encryption aspects must be in place. The solution should ensure proper lockdown or the usage restriction of the restriction of the devices, since employees may misuse the device and access social media, or gaming websites or apps which may lead to malware into the system. In case of theft, a provision for the remote wipe out and/or capturing of the identification details like location, time and device thief, is highly recommended.
3. Trial Period
Almost all solution providers give a trial period, in which an organization can deploy the solution, enroll their devices and work on it. During this time, you can actually find out hands on whether the mobile device management software be able to cater to your requirement or not. If you think, it will not, you have the option to opt out and not continue further. Many solution providers even extend the trial periods on customer’s request.
4. App Management
Your organization may need specific business apps or third-party apps; hence you need to look out whether app management is part of the Mobile Device Management solution or not, how are the app updates distributed on the enrolled devices.
5. Device Monitoring
Depending on your requirements, up to what level do you want the mobile devices to be monitored and controlled. Whether the solution provides location tracking and geofencing features or not, whether they provide single app mode or multi-app mode, whitelisting and blacklisting of the websites and number of other features.
6. Content Management
Security of the business content is one of the critical priorities of any business. A good MDM solution enables the organization to upload, distribute and modify the content from the central dashboard to the enrolled devices. This is very useful in use cases where a field employee or a sales rep needs the business presentation to show to clients.
7. Support and Service Management
After deployment of the MDM software, you will require proper support from the provider till it successfully implemented across all the enrolled devices. Generally, support and after-sales services is the deciding factor for any organization. Better it is provided by the MDM solution company, good it is for you. Hence, always do your research thoroughly and find out which providers give good support and services based on user reviews.
To sum up, it is important to understand the pros and cons of any Mobile Device Management software solution before deciding whether it is the best fit for your organization or not. Organizations should ideally look out for the differentiating factor provided by any MDM Solution. The differentiating factor can be in terms of cost, features or support and service. The solution can be cloud-based or on-site or it can be providing a number of features but out of that you may require only a few of them, hence all such points, if evaluated with some research and analysis can lead to a better decision, and hence leading to better ROI and efficient management, control and security of the corporate-owned mobile devices.
After Android and iOS, MobiLock Pro has now introduced MDM for Windows devices. Now you can efficiently manage your corporate-owned iOS, Android and Windows 10 devices from an Unified Dashboard.
Nema Buch is a Research & Marketing professional, also writes for MobiLock Pro on Enterprise Mobility trends, SaaS, and different Industry Verticals.